bat477 Privacy Policy — Your Data, Our Responsibility

1 Introduction

This Privacy Policy ("Policy") describes how bat477 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who access or use the bat477 website at bat477.club, including all associated pages, services, game lobbies, cashier functions, and customer support channels.

bat477 is an internationally operated online gaming platform serving players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to protecting your personal information and handling it responsibly in accordance with internationally recognised data protection principles.

By creating an account on bat477, making a deposit, placing a bet, or simply browsing the platform, you acknowledge that you have read this Policy and agree to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us at [email protected] to arrange account closure.

This Policy should be read alongside bat477's Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your relationship with the bat477 platform.

2 Data We Collect

bat477 collects personal data in several ways: directly from you when you register an account or contact support, automatically as you use the platform, and in some cases from third-party service providers such as payment processors and identity verification agencies. The categories of data we collect are outlined below.

2.1 Data You Provide Directly

• Identity Data: Full legal name, date of birth, nationality, and copies of government-issued identification (National ID, passport) when required for account verification.
• Contact Data: Email address, mobile phone number (used for OTP verification and account communications), and residential address where required for verification.
• Account Credentials: Username and encrypted password. bat477 does not store passwords in plain text under any circumstances.
• Financial Data: Payment method details including bKash and Nagad mobile wallet account references, bank account or card details (where applicable), deposit and withdrawal history, and transaction records. Full payment card numbers are never stored by bat477 directly — they are handled by our certified payment processors.
• Support Communications: The content of any messages, emails, or chat interactions you have with the bat477 support team.

2.2 Data Collected Automatically

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, and feature interactions within the bat477 platform.
• Location Data: General geographic location derived from your IP address. bat477 does not collect precise GPS location data.
• Cookie Data: Information collected via cookies and similar tracking technologies as described in Section 5 of this Policy.

2.3 Data from Third Parties

• Identity Verification Providers: Where bat477 uses third-party agencies to verify your identity or age, those providers may share the results of their verification checks with us.
• Payment Processors: Transaction confirmation data from payment providers including bKash, Nagad, Rocket, Upay, and banking partners.
• Fraud & AML Screening: Risk scoring data from fraud prevention and anti-money laundering (AML) screening services used to protect the integrity of the platform.

3 How We Use Your Data

bat477 uses the personal data we collect for specific, legitimate purposes only. The table below summarises the primary purposes for which we use your data and the legal basis on which we rely for each use.

bat477 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for the processing.

4 Data Sharing & Disclosure

bat477 does not sell, rent, or commercially transfer your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

4.1 Service Providers & Partners

bat477 works with a carefully selected set of third-party service providers who assist us in operating the platform. These include:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other banking partners require transaction data to process deposits and withdrawals on your behalf.
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate the games you play. These providers receive only the data necessary to deliver their games — typically a session token and no directly identifying information.
• Identity Verification Agencies: Third-party KYC providers receive identity document data solely for the purpose of verifying your age and identity as required by our compliance obligations.
• Technology & Infrastructure Providers: Cloud hosting, cybersecurity, and platform infrastructure partners may process data as part of delivering platform services, subject to strict data processing agreements.

All third-party service providers engaged by bat477 are contractually required to handle your data securely, to use it only for the specified purpose, and to maintain confidentiality in accordance with standards consistent with this Policy.

4.2 Legal Disclosures

bat477 may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where we are legally compelled to do so, where disclosure is necessary to prevent or detect crime, or where required to comply with a valid legal order or court process. In such cases, bat477 is not obligated to notify you of the disclosure.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bat477's business, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer that materially affects your privacy rights, and the successor entity will be bound by the terms of this Policy or a policy providing equivalent protections.

5 Cookies & Tracking

bat477 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform effectively, remember your preferences, and gather aggregate analytical data that helps us improve the gaming experience.

5.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and recall certain information about your session or preferences. Cookies do not contain executable code and cannot directly harm your device.

5.2 Types of Cookies We Use

5.3 Managing Cookies

Most web browsers allow you to view, manage, block, or delete cookies through their settings menus. Instructions for managing cookies vary by browser; please refer to your browser's help documentation for specific guidance. Note that disabling strictly necessary cookies will impair your ability to log in and use the bat477 platform.

bat477 does not currently respond to browser "Do Not Track" signals, as there is no universally accepted standard for how such signals should be interpreted by websites.

6 Data Retention

bat477 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with an active bat477 account is retained for the full duration that the account remains open and active on the platform.
• Closed Account Data: Following account closure, bat477 retains identity, transaction, and account history data for a minimum period consistent with applicable anti-money laundering (AML) and record-keeping regulations. This period is typically five years from the date of account closure, though a longer period may apply where required by law.
• Transaction Records: Financial transaction logs, including deposit and withdrawal records, are retained for a minimum of five years for AML compliance and dispute resolution purposes.
• Support Communications: Records of customer support interactions are retained for up to three years from the date of the last communication, to allow context for any follow-up queries.
• Cookie Data: Session cookies are deleted when you close your browser. Persistent cookies expire according to their individually set expiry period, which is typically between 30 days and 12 months depending on the cookie type.

7 Your Privacy Rights

bat477 respects your rights over your personal data. Depending on your jurisdiction and the applicable data protection framework, you may be entitled to exercise the following rights:

• Right of Access: You have the right to request a copy of all personal data bat477 holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update basic account information directly through your account settings panel.
• Right to Erasure ("Right to Be Forgotten"): You may request that bat477 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. Note that this right is subject to overriding legal retention obligations — bat477 cannot erase data that it is legally required to retain.
• Right to Restriction: In certain circumstances, you may request that we restrict the processing of your personal data while a dispute or investigation is ongoing.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that bat477 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on bat477's legitimate interests, subject to overriding considerations.
• Right to Withdraw Consent: Where bat477 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

8 Data Security

bat477 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and bat477's servers is encrypted using SSL/TLS protocols. The presence of HTTPS in the bat477.club URL confirms that this encryption is active during your session.
• Password Security: User passwords are stored using industry-standard one-way cryptographic hashing. bat477 support staff cannot view your password; they can only assist with password reset procedures.
• Access Controls: Access to personal data within bat477's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose job roles require access to specific categories of data are permitted to process it.
• OTP Authentication: bat477 uses one-time password (OTP) authentication for sensitive account actions including login from unrecognised devices, withdrawal requests above defined thresholds, and password changes.
• Infrastructure Security: bat477's platform infrastructure is hosted on hardened, regularly audited servers with intrusion detection systems, automated vulnerability scanning, and regular security patching.
• Data Breach Response: bat477 maintains an internal data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, bat477 will notify affected players as promptly as practicable and take all available steps to contain and remediate the breach.

9 Contact & DPO

If you have any questions, concerns, or complaints regarding this Privacy Policy or bat477's handling of your personal data, we encourage you to contact us directly. Our support team is available to assist players across Bangladesh and responds to all privacy-related enquiries in English.

9.1 General Privacy Enquiries

For general questions about this Policy, requests to exercise your data subject rights, or concerns about how your personal data is being processed, please contact the bat477 support team:

• Email: [email protected] (subject line: "Privacy Request")
• Response Time: bat477 aims to acknowledge all privacy enquiries within 3 business days and to provide a substantive response within 30 calendar days of receipt.
• Language: All privacy correspondence is handled in English.

9.2 Complaints

If you are not satisfied with bat477's response to a privacy complaint, you have the right to escalate your concern to an appropriate supervisory or data protection authority in your jurisdiction. bat477 is committed to cooperating fully with any such investigation.

9.3 Policy Amendments

bat477 may amend this Privacy Policy from time to time to reflect changes in applicable laws, platform features, or data processing practices. The updated Policy will be published at bat477.club/privacy-policy with a revised effective date. Where changes are material, bat477 will notify registered players by email or through an in-platform notification. Your continued use of the platform following notification of a material change constitutes acceptance of the revised Policy.